Refund Policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

As our products are consumables, only unopened items can be returned or exchanged. To be eligible for a return, your item must be unopened, with its original packaging sealed and intact. Any open or unsealed product cannot be returned, exchanged, or refunded for hygiene and safety reasons. Proof of purchase will be required.

To start a return, you can contact us at hello@tryseino.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately at hello@tryseino.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like open or unsealed products, sale items and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

Exchanges are only possible if the product is returned unopened and sealed. The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period (European Union)

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be returned unopened, sealed, and in its original packaging. In accordance with applicable regulations, this right does not apply to sealed goods which were unsealed after delivery and thus are not suitable for return due to health protection or hygiene reasons.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tryseino.com.